AUSTRALIAN DELIVERY

  • Standard Shipping parcel post with Australia Post – $8.99 AUD flat rate with signature
  • Express Shipping (next day delivery*) with Australia Post – $11.99 AUD flat rate with signature

Orders received before 1pm AEDT on a business day are shipped the same day, if your order is placed after this it will be dispatched the next day**. Purchases made on weekends and public holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

  • Standard Shipping Parcel Post – Postage will take between 2-10 business days depending on your location within Australia. 
    Express Shipping & Next Day Delivery *

If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means next day delivery for majority of customers. To check if you fall within Australia Post’s Next Business Delivery Network, head onto Auspost Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do take into account any possible delays.

**Shipping times do not include dispatch times, during high volume periods & sales dispatch times may vary.

COUNTRIES OTHER THAN AUSTRALIA

INTERNATIONAL DELIVERIES 

International deliveries are sent by DHL Express delivery service and all shipments are sent with a proactive tracking number to monitor your delivery.  All international deliveries must have a correct street address and mobile telephone number.

Delivery times are as follows: 

  • US allow 2 to 3 days from date of dispatch of products.
  • New Zealand allow 1 to 2 days from date of dispatch of products.
  • Europe allow 3 to 4 days from date of dispatch of products.
  • Rest of world allow 2 to 6 days from date of dispatch of products.
  • Please note if you live in a remote area delivery times will be longer than noted above.

Once your order is dispatched you will receive a confirmation shipping email with your parcels tracking information. Orders are shipped within 24 hours or the next business day if placed on the weekend or public holiday*. Shipping times below do not include dispatch time. Please provide an address which you will be at between Monday-Friday.

NEW ZEALAND

  • Standard Shipping parcel post with Australia Post – $12.00 AUD (Global Mail)
    Estimated delivery 2-3 business days
  • Express Shipping parcel post with DHL – $19.00 AUD
    Estimated delivery 1-2 business days
UNITED STATES, MEXICO & CANADA
  • Standard Shipping parcel post with Australia Post – $12.00 AUD (Global Mail)
    Estimated delivery 5-10 business days
  • Express Shipping parcel post with DHL – $20.00 AUD
    Estimated delivery 2-3 business days

Please note custom charges apply to Canada If the package is worth more than CAN$60, you will have to pay any applicable duty and/or taxes on any amount over CAN$60. For example, if a relative sends you a gift worth CAN$200, you must pay any applicable duty, GST or HST and/or PST on CAN$140.

UNITED KINGDOM & IRELAND

  • Standard Shipping parcel post with Australia Post – $12.00 AUD (Global Mail)
    Estimated delivery 5-10 business days
  • Express Shipping parcel post with DHL – $30.00 AUD
    Estimated delivery 2-3 business days

If over £120 value) on top of the purchase price (including duties), custom charges apply but if the the amount of the calculated duty payable is £7 or less, this will be waived.

HONG KONG & SINGAPORE

  • Standard Shipping parcel post with Australia Post – $12.00 AUD (Global Mail)
    Estimated delivery 5-10 business days
  • Express Shipping parcel post with DHL – $20.00 AUD
    Estimated delivery 2-3 business days

EUROPE

  • Standard Shipping parcel post with Australia Post – $12.00 AUD (Global Mail)
    Estimated delivery 5-10 business days
  • Express Shipping parcel post with DHL – $30.00 AUD
    Estimated delivery 2-3 business days

MIDDLE EAST

  • Standard Shipping parcel post with Australia Post – $30 AUD (Global Mail)
    Estimated delivery 5-10 business days
  • Express Shipping parcel post with DHL – $60.00 AUD
    Estimated delivery 2-3 business days

Please note if you are from Saudi Arabia and (UAE) we only ship to PO BOXES. Please enter this at check out!

Other Express pricing as follows:

  • United Arab Emirates, Chile, Brazil, South Africa $60 AUD
  • Poland express shipping $60 AUD
  • Finland, Israel and Lebanon $65 AUD
  • Russia and Bahrain shipping $70 AUD

If your country is not listed please email hello@luxefashionline.com for a shipping quote.
*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

CUSTOMS CHARGES

Customers can be charged for buying & importing product into their country. Luxe Fashion Line does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note Luxe Fashion Line does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL, Australia Post & your local customs office from your country once it leaves us – we have no control once it leaves Australia, so please be mindful of this when placing an order. These charges may have to be paid to enable customs to release your goods.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office in your country prior to ordering ANYTHING online, to avoid any surprise charges coming your way.

Lost or damaged goods:

  1. If goods are lost or damaged in transit, please contact DHL and they will assist you with locating your parcel.  DHL can be contacted on the the following numbers:
  2. USA 1-800-225-5354 or 1-480-636-2571
  3. UK: 44-844-2480844 or 44-1332-816-960
  4. After contacting DHL if you have any further issues please contact us at hello@luxefashionline.com within 10 working days of placing your order so we can investigate.

LUXE FASHION LINE is NOT liable for packages lost in transit or for packages that the customer has give DHL Express authority to leave without a signature.

CHRISTMAS TIME

Want to make sure your parcels arrive for Christmas? if ordering with Express Post at check out you’ll need to lodge your item before 1pm, Thursday 21 December 2017. Check  Express Post network OR DHL delivery times to find out if you’re covered.

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